Refund and Return Policy

REFUND AND RETURN POLICY

At ZAMPI, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

  1. SHIPPING & PROCESSING TIMES
  • Processing Time: Orders are processed and shipped within 48 hours of payment confirmation.
  • Delivery Time: Estimated delivery time is 9 to 12 days after dispatch, depending on your location.
  • Tracking: A tracking number will be provided via email as soon as your order has shipped.
  1. RETURNS & CANCELLATIONS
  • You have 30 days from the date of delivery to request a return for international orders.
  • For orders delivered in Brazil, customers are guaranteed a 7-day right of withdrawal from the date of receipt, in accordance with local legislation (CDC).
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  1. RETURN PROCESS
    To initiate a return, please contact our support team at hello@zampishop.com with your order number and the reason for the return. We will provide you with instructions and the appropriate return address based on your location.
  2. REFUNDS
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
  3. SHIPPING COSTS FOR RETURNS
    Customers are responsible for paying their own shipping costs for returning non-defective items. Shipping costs are non-refundable. If the item received is defective or damaged, ZAMPI will cover the full return or replacement cost.
  4. CONTACT US
    If you have any questions regarding our Refund and Return Policy, please contact us at: